Delete your account and data
Fastest option
If you can use the app, you can delete your account immediately in the app.
Open komoriba, then choose Settings → Account → Delete account and confirm by selecting “Delete account.”
Delete your account in the app
- Open komoriba (こもりば).
- Open Settings.
- Under Account, choose Delete account.
- Review what will be deleted and choose Delete account to confirm.
When the request succeeds, your account and primary service data are deleted immediately, and the app returns to its initial screen. This cannot be undone.
Request deletion on the web
If you cannot use the app, email our official support address at [email protected].
Include only the following minimum information in your first email:
- A statement that you want your komoriba account deleted
- The user ID shown in the app's Settings
- The platform you used (Android or iOS)
Only when needed to verify ownership, support may ask which sign-in method you linked (Google or Apple) or request information that can match a purchase. We will never ask for your password, one-time code, or full credit card number.
Do not put your user ID, purchase information, or other personal data in a URL or URL query parameter. Send it only in the body of your email. If you cannot access the app and did not link an external sign-in, we may be unable to reasonably verify that a specific anonymous account is yours and therefore unable to identify the account to delete.
Data we delete
Deleting your account removes the following data managed by us:
- Your Firebase Authentication account, user ID, and linked Google or Apple sign-in
- Focus-session history and daily and lifetime focus statistics
- Crystal balance, earning history, and spending history
- Komoriba you welcomed, custom names, and related ownership records
- BGM playlists you created and their share links
- Inbox receipt and read status, login bonuses, survey responses, and push notification tokens
- Creation requests, generated images and videos, reference images, published creations, and their share links
- Friend-room membership, presence, and notification settings
- Subscription entitlement and purchase-reconciliation data on our servers
Private friend rooms you created and public rooms with no other participants are deleted. If other participants remain in a public room, management of that room may be transferred to another participant so the room can continue. Your deleted account and presence data are removed in either case. Other users' accounts, focus records, and independently created content are not deleted. However, if another user had welcomed one of your published creations, the display and ownership records tied to that deleted creation are also removed.
Data we may retain and for how long
After deletion, we may retain the following limited information for the stated purposes:
| Information | Purpose | Typical retention |
|---|---|---|
| Deletion-request emails and verification or completion records | Handling the request, preventing duplicate handling, and resolving disputes | Up to 1 year after deletion is completed |
| Minimum identifiers in security and fraud-prevention logs | Investigating unauthorized access, payment fraud, or Terms violations | Normally 90 days; until an active investigation or legal hold ends when longer |
| Transaction, billing, and tax records | Accounting, tax, and other legal obligations | Normally 7 years; longer if applicable law requires |
| Backups, delivery caches, and generated files still being removed | Disaster recovery, delivery, and completion of deletion processing | Normally deleted or overwritten within 30 days |
Any retained information is limited to what is necessary for the stated purpose and is not restored for ordinary use of the Service. If a court order, legal obligation, dispute, or fraud investigation requires a legal hold, we may retain the relevant minimum information until that obligation or hold ends.
Purchase and transaction records held by third parties such as Google Play, the App Store, and payment processors are governed by those providers' retention policies. Please review their privacy policies for details.
Cancel your subscription separately
Deleting your account does not automatically cancel a Google Play subscription. To stop billing, cancel before deleting your account in Google Play under Profile → Payments & subscriptions → Subscriptions → komoriba → Cancel subscription. You can also use Google Play subscription management.
If you subscribed on iOS, you must separately cancel through Apple's subscription settings.
How long deletion takes
- In-app deletion: Normally completes immediately after confirmation.
- Email request: We normally acknowledge the request or ask for verification within 7 business days, then aim to complete deletion within 30 days after verification.
Legal obligations, an active dispute, or inability to verify account ownership may delay processing. If that happens, we will explain the reason and next steps by email.
See our Privacy Policy for more information.